SPIRA INC RETURN POLICY
Thank you for selecting Spira. Every shoe is backed by our long tradition of selling quality footwear. If you are unsatisfied with your purchase, simply ship it back to us within 30 days of receiving your order, in new and unworn condition with original packaging, and we will happily issue a refund or exchange to a different style or size.
For all returns/exchanges:
- Locate your order number from an order confirmation or shipping confirmation email, or by logging into your account on the website.
- Call us at 866-838-8640 (Monday – Friday 9:00am – 5:00pm PT) or email us at firstname.lastname@example.org. We will need your order number and some information.
- Is it a return for a refund or return for an exchange?
- Reason for return or exchange
- If return for an exchange, what style and/or size will we be exchanging?
- We will generate a pre-paid UPS return shipping label. These labels are for items returned from continental U.S., Alaska and Hawaii addresses only. The label will be sent to your email address directly from UPS on our behalf. Find and click the link in this email that says “Retrieve Your Shipment Label” and you will be redirected to the UPS website to print the label.
- Tape this label onto your original packaging and drop the package off at any UPS Drop Off location or with any UPS driver.
- Keep the UPS tracking number for follow up if needed.
- Returns must be requested within 30 days from delivery of your merchandise.
- Complete the form on the packing slip as this will help us to expedite your return. You can only use the return form for products itemized on the packing slip.
- All merchandise received back must have the shipping label generated from our system and be in their original purchase condition (not worn) including product packaging.
- Returns are subject to inspection upon receipt. All packages, including original containers, hangtags, tissue paper, shoe inserts, etc., must be unmarked and not defaced in any manner.
Once we receive and inspect your return we will issue a credit to you for the value of the merchandise (including any sales tax, if applicable), which will be applied to the payment method used on the original purchase. Any shipping charges that may apply will not be refunded. Please allow 2-3 weeks (including transit time) for the processing of your refund. If this is for an exchange, we will process and ship out the new shoes within 2 days of receipt of your return.
Please note, we can only accept returns from purchases made on www.spira.com. If you made a purchase from an authorized independent or online retailer, please return the product to the store from which you purchased, under the guidelines of their respective return policy.
Items purchased on www.spira.com can only be returned using the prepaid UPS return label generated from our system, and cannot be returned to an independent retailer or another online retailer.
Sales & Support:
Toll Free: (866) 838-8640
Telephone: (915) 838-8640
Monday – Friday: 9:00am to 5:00pm Pacific Time
Saturday – Sunday: Closed
By Standard Mail:
4335 East Valley Blvd.
Los Angeles, California 90032