REFUNDS

After receiving the returned merchandise within 15 days after shipment delivery to customer, SPIRA INC. will credit US customers account for the original purchase price. SPIRA INC. will not process refunds for orders not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to SPIRA INC. SPIRA INC. will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete. Returns will be accepted only for product that is new and unworn condition with ALL original packaging. 

INTERNATIONAL RETURNS POLICY

International sales are handled through Global Shopex, an authorized 3rd party seller. All requests for exchanges and/or returns will be referred to Global Shopex. Please refer to their terms, conditions and exchange/return policy prior to finishing up your order on their website. 

EXCHANGES

To exchange an item, you must return the unwanted item according to the return procedures listed above. Please email our customer service team to request an RMA authorization number for your return. For all exchanges a refund will be credited to your account, and you must place a new order for the desired item.

RETURN INSTRUCTIONS

If you wish to return or exchange an item please contact our customer service team call us at 866-838-8640 (Monday – Friday 9:00 am – 5:00 pm PT) or email us at returns@spira.com. We will require your invoice number to provide you with a RMA authorization number and further instructions on how to proceed. Returns are subject to restocking fees of 15% of the purchase price. (exemptions apply)

Once we receive your returned merchandise we will immediately take care of corrections that need to be made. Please allow 3 - 7 business days for your return to be processed.

SALE ITEMS

Items on sale cannot be combined with any other offer, coupon or promotion. ALL SALES ARE FINAL ON DISCOUNTED MERCHANDISE. NO RETURNS. Orders are processed within 24-48 hours of placing your order. We will not be liable for lost packages due to incorrect shipping information.

TAX POLICIES

We are required by State and Federal laws to charge sales tax on products and shipping charges of products shipped within California.

 

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